Effective Date: 17 June 2025
Taylored Logistics Limited provides service-based logistics and delivery solutions tailored to each client’s needs. As such, refunds are not generally issued once a job has been confirmed and the vehicle has been dispatched.
Eligible Refund Scenarios
- Where a confirmed booking was cancelled by us due to unforeseen circumstances and no alternative could be arranged.
- Where a clear failure to deliver the agreed service has occurred, and the client is not at fault.
- If a duplicate payment is made by the client in error.
Non-Refundable Situations
- Cancellation by the client after dispatch — charges may still apply (see our Cancellation Policy).
- Delays caused by traffic, weather, site access issues, or third-party actions outside our control.
- Client failing to provide correct delivery/collection information or access.
Refund Process
Refund requests must be submitted in writing to admin@tayloredlogistics.uk within 7 days of the service date. Approved refunds will be processed within 14 days and issued via the original payment method.
Taylored Logistics Limited reserves the right to apply a deduction for any reasonable costs already incurred, including mileage, labour, admin, or waiting time.