Terms and Conditions

These Terms and Conditions apply to all bookings accepted on or after 31 May 2026.

Previous versions of our Terms and Conditions can be viewed in our Terms and Conditions Archive.

Taylored Logistics Limited
admin@tayloredlogistics.uk
www.tayloredlogistics.uk

1. Definitions

• “Client” means the person or organisation requesting delivery services.
• “Job” means the specific delivery service provided by Taylored Logistics Limited.
• “POD” means Proof of Delivery, either digital or paper.
• “Services” means the logistics and delivery services provided by Taylored Logistics Limited.
• “Consignment” means goods, packages, documents, or other items for delivery.
• “Dangerous Goods” means substances regulated under the Carriage of Dangerous Goods Regulations or any similar laws.
• “Excluded Goods” means goods Taylored Logistics Limited does not carry, as listed in these terms or on our website.

2. Scope of Service

Taylored Logistics Limited provides UK delivery services as specified in each Job. Services exclude international deliveries, and any special requirements not agreed in writing prior to the Job.

3. Staff Verification & Security

• All Taylored Logistics Limited staff have undergone DBS (Disclosure and Barring Service) checks to ensure safety and reliability.
• Our drivers and staff carry company-issued identification at all times while on duty.
• Clients have the right to request to see our staff identification upon delivery or collection.

3A. Use of Outsourced Drivers and Services

Taylored Logistics Limited may fulfil some Jobs using trusted outsourced drivers or third-party providers. These partners are required to meet our operational standards, including the use of appropriate PPE and adherence to site safety protocols. However, they do not wear Taylored Logistics Limited uniforms or carry our company-issued identification. While not directly employed by Taylored Logistics Limited, all outsourced personnel are vetted to ensure a consistent, professional service.

3B. Dangerous Goods & Excluded Goods

• Taylored Logistics Limited does not accept Dangerous Goods without prior written agreement. Dangerous Goods must be properly packaged and labelled per legal regulations.
• Excluded Goods include, but are not limited to: cash, jewellery, precious metals, hazardous substances, live animals, perishables requiring refrigeration, firearms, ammunition, illegal items.
• Any Dangerous or Excluded Goods sent without disclosure will be carried entirely at the Client’s risk. Taylored Logistics Limited may refuse carriage, return goods, or dispose of such items at the Client’s expense.

4. Standard Rate

• £1.55 per mile for all UK deliveries using our large van service, unless otherwise quoted or stated.
• Includes fuel, loading/unloading of small, pre-agreed packages, and optional fragile item care.
• Drivers wear PPE and follow all site safety protocols.
• Insured: Public Liability, Goods in Transit, Hire & Reward.
• Clients must provide assistance for loading/unloading at both ends unless otherwise agreed.
• Collections outside a 15-mile radius from our current operating location will incur a surcharge equal to 50% of the agreed per-mile rate for the distance beyond 15 miles.

London Deliveries

Deliveries into London are subject to additional zone charges due to congestion, tolls, restricted access, parking charges, and delays.

Standard mileage is charged at £1.55 per mile, with the following fixed London delivery surcharges applied based on the final delivery location:

• London Zone 3 / Outer London – additional £60
  Examples include postcodes such as HA, UB, CR, DA, EN and outer parts of E, N, NW, SE, SW and W postcode areas.
• London Zone 2 / Inner London – additional £120
  Examples include postcodes such as NW1, N1, E15, SW4, SW9 and surrounding Inner London areas.
• London Zone 1 / Central London & Congestion Charge Zone – additional £180
  Examples include postcodes such as WC1, WC2, EC1–EC4, W1, SE1 and SW1.

The applicable surcharge is determined by the final delivery postcode.

Taylored Logistics Limited reserves the right to apply additional charges where ULEZ, congestion, toll, parking, waiting time or restricted access costs exceed standard allowances.

If the declared value of a consignment exceeds £100, additional charges may apply for increased liability coverage. Otherwise, our liability is limited to £100 per consignment.

5. Client Responsibilities

• Provide accurate details of goods including size, weight, and fragility.
• Ensure all items are properly packaged and labelled.
• Inform Taylored Logistics in advance of any special requirements.
• Provide safe and lawful access at collection and delivery locations.
• Comply with all applicable health and safety regulations.

5A. Incorrect Information Provided

• The Client is responsible for ensuring that all information provided at the time of booking is accurate.
• If the dimensions, weight, quantity, value, nature or collection and delivery requirements of the Consignment differ materially from those declared at the time of booking, Taylored Logistics Limited reserves the right to amend the quotation and recover any additional costs incurred.
• Where the Job cannot be completed due to inaccurate information provided by the Client, cancellation charges, waiting time charges and additional mileage charges may apply.

5B. Changes to Collection or Delivery Instructions

• Any change to collection address, delivery address, route, delivery requirements, contact details or delivery timing after booking may result in additional charges.
• Additional mileage shall be charged at the prevailing mileage rate in force at the time of the Job.
• Taylored Logistics Limited reserves the right to refuse changes where operationally impractical.

5C. Access Restrictions

• The Client is responsible for ensuring suitable and lawful vehicle access is available at both collection and delivery locations.
• Where access restrictions, height restrictions, weight restrictions, road closures, site rules or unsafe conditions prevent completion of the Job, additional charges may apply.
• Taylored Logistics Limited reserves the right to complete the Job at the nearest safe and legal unloading location where access is unavailable.

5D. Damage to Vehicles During Loading or Unloading

The Client shall be responsible for any damage caused to Taylored Logistics Limited vehicles, equipment, fixtures, fittings or other property by the Client, their employees, contractors, agents or any person acting on their behalf during collection, loading, unloading or delivery operations.

The Client agrees to reimburse Taylored Logistics Limited for all costs arising from such damage, including but not limited to:

• Repair or replacement costs;
• Insurance excess charges;
• Recovery and transportation costs;
• Inspection and assessment fees;
• Vehicle downtime charges;
• Any other reasonable costs directly resulting from the damage.

The Client is responsible for ensuring they maintain adequate insurance cover for such liabilities. The Client’s liability under these Terms shall not be reduced or limited by any failure to maintain appropriate insurance cover.

Where damage renders a vehicle unavailable for operational use, Taylored Logistics Limited reserves the right to charge vehicle downtime at a rate of £30 per hour, capped at 8 hours (£240) per calendar day, for each day the vehicle remains unavailable for service.

Taylored Logistics Limited may provide photographs, repair quotations, invoices, workshop reports or other supporting evidence in support of any claim.

6. Minimum Charge & Cancellation Policy

• £60 base charge applies to all jobs, including short-distance runs under 25 miles.
• This covers time, fuel, PPE, and admin.

Goods Not Ready for Collection:

If goods are not available, accessible or ready for collection at the agreed time, Taylored Logistics Limited reserves the right to charge waiting time, additional mileage, cancellation fees or a failed collection charge up to the value of the original booking.

Cancellation Policy:

• More than 2 hours before collection:
  • No charge if cancelled before the driver has been dispatched.
  • If travel has already begun: £60 cancellation fee + mileage already travelled (at the agreed per-mile rate) + any waiting time incurred.
• Within 2 hours of scheduled collection:
  • £60 cancellation fee + mileage from current operating location to collection (and return if required) + any waiting time incurred.
• Charges also apply if access is denied or the site contact is unavailable.

7. Waiting Time

• First 30 minutes free at both collection and delivery locations.
• Afterwards charged at £30 per hour, billed in 15-minute increments (£7.50 per 15 mins).
• Applies if loading/unloading is delayed, access is restricted, or no personnel are available.
• Time is charged separately per stop for multi-drop jobs.

8. Waiting Time & Client Contact

If Taylored Logistics is unable to contact the Client or their authorised representative at the scheduled collection or delivery location, we will wait for a maximum of 2 hours from the scheduled time.
This 2-hour waiting period applies only if there is no communication with the Client. If Taylored Logistics is in contact with the Client or authorised representative, we will wait as long as reasonably practical.
If contact cannot be established within the 2-hour period and no access is granted, the goods will be returned to our business address and delivery will be rearranged for the next working day.
The Client will be responsible for the full cost of the return and redelivery, charged at the agreed price per mile rate.

8A. Undelivered or Unclaimed Goods

If delivery cannot be completed and no further instructions are provided within 7 days, Taylored Logistics Limited reserves the right to store, dispose of, or sell the Consignment to recover costs.

Storage charges may apply at a rate of £10 per day per Consignment from the first working day following a failed delivery, failed collection or instruction to hold goods pending further instructions.

9. Payment Terms, Credit Accounts & Late Payment Charges

• Payment is due at the time of booking unless a credit account has been approved in writing by Taylored Logistics Limited.
• Businesses wishing to apply for a credit account should contact us directly to discuss eligibility and account terms.
• Approved credit account holders will receive standard payment terms of 30 days End of Month (EOM), unless otherwise agreed in writing.
• Please use the invoice number as the payment reference.
• If payment is not received within 14 days after the due date (second reminder), the following may apply under the Late Payment of Commercial Debts (Interest) Act 1998:
• £40 statutory late fee.
• Statutory interest at 8% above Bank of England base rate (accrues daily).
• We will send reminders by email and phone prior to applying any fees, following this process:

Payment Reminder Schedule:

• 7 days before due date: Reminder email.
• 7 days overdue: First polite overdue reminder.
• 14 days overdue: Second reminder; £40 late payment charge applied as a separate invoice.
• 21 days overdue: Final notice warning of formal debt recovery action.
• 28 days overdue: Initiation of formal recovery proceedings including Small Claims Court submission or debt collection agency referral.
• Additional recovery costs including court fees and statutory interest will be charged to the Client.

10. Invoice Disputes

Any invoice queries must be raised within 7 days of issue. Please email admin@tayloredlogistics.uk.

10A. Chargebacks and Payment Disputes

Where a Client initiates a chargeback, payment reversal or payment dispute without reasonable grounds, Taylored Logistics Limited reserves the right to recover any associated fees, administrative costs, legal costs and outstanding sums relating to the Job.

11. Proof of Delivery (POD)

Digital or paper PODs are available and may require a recipient signature or confirmation.

11A. Claims and Time Limits

• Clients must notify Taylored Logistics Limited of any loss, damage, or misdelivery within 24 hours of delivery.
• A written claim must be submitted within 7 days of delivery. Claims submitted outside this timeframe may not be accepted.

11B. Photographic Evidence

Taylored Logistics Limited may take photographs of the Consignment, collection location, delivery location and vehicle condition before, during and after a Job.

Such photographs may be used as evidence in relation to delivery disputes, damage claims, insurance matters, debt recovery proceedings or any other legitimate business purpose.

12. Insurance & Liability

• Taylored Logistics Limited holds Goods in Transit Insurance, Public Liability Insurance, and Hire & Reward Insurance.
• Taylored Logistics Limited is not liable for delays caused by traffic, weather, or third-party issues.
• Liability for loss, damage, or theft of goods is limited to the insured value or as agreed in writing.
• We are not liable for indirect, consequential, or incidental damages.
• Please notify us of fragile or high-value items at booking.

12A. Indemnity

Clients agree to indemnify Taylored Logistics Limited against any costs, losses, fines, penalties, or claims resulting from breach of these terms, misdeclared goods, carriage of prohibited items, or inaccurate delivery information.

13. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, strikes, pandemics, government restrictions, or extreme weather.

14. Health & Safety Compliance

Clients must ensure safe working conditions at collection and delivery sites and comply with all relevant health and safety laws to protect all parties involved.

15. Confidentiality & Data Protection

Taylored Logistics Limited will keep all personal and commercial information confidential and handle data in accordance with applicable data protection laws including GDPR.

15A. Non-Solicitation

Clients agree not to solicit or employ any driver, employee, or contractor of Taylored Logistics Limited for a period of 6 months after the last Job performed.

16. Termination & Cancellation Policy

• Either party may terminate the contract with reasonable notice in writing.
• Clients remain liable for payment of all services provided prior to termination.
• Cancellation charges apply as stated under Section 6.

16A. Third-Party Rights

No person who is not a party to this contract shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

17. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Dispute Resolution

We encourage prompt and amicable resolution of disputes through negotiation or mediation before seeking legal remedies.

19. Changes to Terms

Taylored Logistics Limited reserves the right to update or amend these Terms and Conditions at any time. Clients will be notified of changes via email or website update where appropriate. Previous versions of these Terms and Conditions may be retained and made available by Taylored Logistics Limited for reference purposes. The version applicable to any Job shall be the version in force on the date the booking was accepted.

19A. Quotation Validity

Unless otherwise stated in writing, all quotations provided by Taylored Logistics Limited are valid for 14 days from the date of issue and are subject to availability.

20. Acceptance of Terms

By using our services, the Client agrees to these Terms and Conditions.